| Latest OnForce Confidence Index Uncovers Growing Economic Optimism
and Red Flags Surrounding BYOD
BOSTON – July 31, 2012– Bring Your Own Device (BYOD) is having an increasing impact on the IT service landscape, but new findings in OnForce’s Q3 Confidence Index, a poll that reflects the opinion of more than 500 technology service professionals nationwide, raises red flags regarding the trend. According to the study, more than half of technicians that do BYOD work reported a 25 percent or more increase in the number of requests for personal mobile device configuration and/or setup at businesses in the past six months. What’s alarming: A mere 31 percent of those surveyed have seen an increase in requests for mobile device security during the same timeframe.
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| Fast Access to Highly Skilled Technicians When-and-Where They’re Needed Beats Best Buy’s Flawed Fire-and-Hire Strategy
BOSTON – July 19, 2012– Well-known, innovative companies like Comcast and AT&T have learned that carrying a full-time staff of technicians to address on-site IT service requests is costly and ineffective. Demand fluctuates, technology changes and the cost of recruiting, ramping and constantly training technicians makes it extremely difficult to run profitable service businesses.
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| While the holiday shopping season doesn't kick off till the fall, the behind-the-scenes tech preparations for the season are already heating up this summer — and those technology deployments should be even bigger and better this year.
So that retailers can be focused on selling during the frantic holiday season, they have to start now to make sure their technology deployments, from digital signage to mobile payments to self-service and kiosks, are set and ready to go.
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| With positive economic indicators for the IT industry, one may assume that professionals in the field are optimistic. Think again. OnForce’s recent Confidence Index indicates that field techs are anything but confident. However, professionals in the field do expect conditions to improve within the next six months. OnForce’s recent report reflects the opinions of IT field service decision makers with up to 100 employees, and at least $10,000 in IT services billings.
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| Recently launched mobile app shaves more than twelve minutes off every work order,
yielding substantial bottom-line benefits for IT service businesses
BOSTON – Feb. 27, 2012– Innovative mobile technology from OnForce, the leading source for on-site tech talent, is helping IT service businesses significantly boost the efficiency and responsiveness of service technicians in the field. Based on usage statistics and findings from a recent study, OnForce’s iPhone app has:
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